I purchased triathlon shorts from an ebay vendor - which ended up being the manufacturer direct. After one wearing / washing, the string to tie the shorts completely unravelled and the shorts are unusable.
I went back to the vendor asking them to replace the prodcuct. Their initial correspondance was helpful - they would replace the product, I should just send it back. I asked for the shipping address and an account to bill the shipping. They said that I should know the address and that they will reimburse for shipping. This is where things got much more ugly.
After numerous attempts at getting the correct address to send the shorts to, I left 'negative feedback' on their ebay site. They responded with a note to me that they hope that my reputation is publicly ruined and that I lose my job. I then, not knowing it was the same company, approached the manufacturer explaining my displeasure with their product and do they offer something more than a one wearing warranty.
I received a return email. "F** YOU JOHN"
Hannulink is uncooperative, petty and though they have a good price point, the products and customer service are less than poor. I have also submitted a claim through the BBB and my CC company. Hannulink only demands their product back - but will not supply an address to send them to, nor give an account to bill the shipping back to them.
In their response to the BBB - they are more concerned about the negative feedback on ebay than any other concern. They claim they would have sent me the drawstring if they knew that was the problem - yet they have yet to do so. This is an easily remedied problem that Hannulink refuses to address.
Review about: Triathlon Shorts.